Events over the last year have pushed companies to be more agile and thoughtful in their customer experience approach. Consumers have reevaluated their personal and financial priorities and enhanced their expectations of the brands they support. to celebrate National Customer Service Week (October 4-8, 2021), Ashley Ross, Client Care Executive at Bank of America, joins me to talk about how the customer experience will forever be changed in a post-pandemic world.
From skinny-dipping presidents to toxic tooth fillings to hit singing groups that can’t carry a tune, authors Michael N. Smith and Eric Kasum wrote 100 of the Worst Ideas in History. It’s a celebration of humanity’s historical, hysterical stinkin’ thinkin’—thundering brainstorms that turned into blundering brain farts, and the astonishing impact they carry to this day. Michael Smith is my guest.
In October of 2013, Bew White was at the pinnacle of his career and success, Chairman of the Board of Gabriella White and its brands, Summer Classics, Gabby and Wendy Jane found himself in the emergency room, fighting for his life. It was that moment when he thought his life would end that led him to want to share his story with the world. His biography, A Summer Classic: The Bew White Story written by Christopher Taunton, is an Entrepreneur’s Tale of Love, Life and Business.
According to Mark Lazar, a Certified Financial Planner, wealth advisor, “Contrary to what you may hear from friends, family, teachers, the government, or the media—regardless of your race, color, religion, where you grew up, or current social status, you have the power to change your life in ways you never believed possible,” and he wrote a book to help you get there, Pathway to Prosperity, to take the mystery out of money.
Ask any parent some of the things they do to keep their children safe and you’re likely to hear car seats, helmets and knee pads for bicycle riding. But when it comes to the Internet, parents often don’t know where to start in order to protect their children online. Crystal Pichon, Children’s Safety Expert and CEO of The Safety Place talks with me about the importance of internet safety for children, especially during the back-to-school season.
Due to COVID-19, the need for lung transplantation is growing. Approximately 20-30 percent of patients who get COVID-19 can result in some form of lung damage. Lung transplantation is the last resort for patients with end-stage lung disease. However, there is currently a global shortage of donated lungs which sadly results in deaths among patients on the waitlist. And . . . many donated lungs are deemed unsuitable for transplantation and go un-utilized. Dr. Kalvin Lung – Thoracic Surgeon at Northwestern Medicine with information about a new device to help rescue potentially viable lungs, and those initially deemed “unacceptable” for transplant.
Alongside grammar and world history, another important subject to teach our kids is financial literacy. From budgeting and saving paychecks from a summer job to responsibly using a credit card, finances should be part of the curriculum starting at a young age through young adulthood. Erin McCullen, Head of Deposit Products at Bank of America has tips for parents to help their kids develop financial skills to set them up for post-grad financial independence.
Despite the economic uncertainty over the past year due to the COVID-19 global pandemic, the average U.S. FICO® Score currently stands at 716. Joanne Gaskin, Vice President of Scores and Analytics, for FICO joins me with the latest credit score data released by FICO, what impact COVID-19 had on credit scores and FICO’s commitment to financial education, inclusion and ability to score more people.
Studies have shown that students who have health insurance, and access essential medical care, are less likely to miss class than their peers without coverage and are more likely to complete high school and graduate college. And unfortunately, there are still many who don’t have health insurance. Joining me with information about how uninsured eligible children and teens up to age 19 in families with limited incomes can get health coverage through Medicaid and CHIP, Dr. LaShawn McIver, Director of the Office of Minority Health, Centers for Medicare & Medicaid Services Medicaid and the Children’s Health Insurance Program (CHIP).
A recent UNCF survey of more than 5,000 students across 17 HBCUs found that many are dealing with difficulties such as sick family members, trouble paying bills and general stress from the ongoing pandemic and recent protests against police brutality. Support is needed now more than ever as students and institutions are faced with challenges including COVID-19 and racial disparities. Maurice E. Jenkins, Jr., executive vice president for field development of UNCF has the details of the UNCF National Virtual Walk for Education® aims to raise funds to support HBCUs and the students they serve.