Events over the last year have pushed companies to be more agile and thoughtful in their customer experience approach. Consumers have reevaluated their personal and financial priorities and enhanced their expectations of the brands they support. to celebrate National Customer Service Week (October 4-8, 2021), Ashley Ross, Client Care Executive at Bank of America, joins me to talk about how the customer experience will forever be changed in a post-pandemic world.
As client expectations continue to shift and face-to-face interactions are limited, companies have had to pivot quickly or improve upon their existing client care models to create more meaningful and personalized experiences in order to meet clients’ changing needs. Joining me to celebrate National Customer Service Week, Holly O’Neill, Chief Client Care Executive, Bank of America, to talk about how clients and companies are both redefining the client experience.
