Automation technology has become a powerful tool to help businesses in any industry run more efficiently and find new opportunities for value. Intelligent automation goes one step further, bringing in artificial intelligence and machine learning to reinvent business processes, guide better decisions and free up employees to take on more challenging and creative work. RAJENDRA PRASAD, is a senior managing director and global lead for Automation at Accenture and the co-author of The Automation Advantage; we talk about how automation can benefit businesses and employees.